Shipping policy
We aim to process and dispatch your order as quickly as possible. Please read the information below before placing your order.
New Zealand Shipping
Standard NZ Shipping — $9
Our standard NZ delivery is typically overnight once your parcel has been collected by NZ Post.
Rural Shipping — $15
For rural addresses. NZ Post advises allowing 2–3 business days for rural delivery.
NZ Shipping + Photo Required — $18
For customers who require a photo of the parcel at delivery.
NZ Shipping + Signature Required — $18
For customers who require a signature upon delivery.
Free Aotearoa Shipping
Orders over $200 NZD qualify for free standard shipping within Aotearoa New Zealand.
Please select the correct shipping option at checkout. If a rural address is entered with a standard shipping option, we may contact you before dispatch to arrange the additional rural shipping cost.
Australia
Economy Shipping — $36
Estimated delivery: 5–14 business days from collection by the courier.
Tracked Courier — $56
Estimated delivery: 3–6 business days from collection by the courier.
Please note that the day your parcel is collected does not necessarily count as the first full day of transit within the courier's estimated timeframe.
International tracking can work differently once a parcel enters the destination country's postal network.
For standard/economy shipping to Australia, you may see regular tracking updates while the parcel is travelling through New Zealand and departing internationally, followed by a period where there are few or no new tracking updates after the parcel enters Australia.
It is normal for tracking to appear unchanged for several days while the parcel is being processed and delivered within Australia.
Please wait until the full estimated delivery timeframe has passed before contacting us about an Australian parcel that appears to have stopped moving.
If the tracking has not updated for several days but the parcel is still within the estimated delivery timeframe, please allow additional time for delivery. In many cases, the parcel may already be progressing through the Australian network despite there being no new tracking scans visible.
Delivery timeframes are estimates only and can be affected by international transport, customs, destination-country postal networks and other circumstances outside our control.
Order Processing & Collection
Orders are generally processed and prepared for dispatch within 1–3 business days.
Orders are not shipped or collected on Saturdays or Sundays.
If you place an order on a Friday after our NZ Post collection has already occurred, your parcel will not have any courier movement over the weekend and will generally be collected on the following Monday.
The delivery timeframe does not begin when you place your order. It begins once your parcel has been collected by NZ Post and enters their network.
Please note that the day your parcel is collected does not necessarily count as a full day in transit under NZ Post's delivery timeframe. This means the estimated delivery period should be calculated from the following day.
During launches, sales, public holidays and particularly busy periods, our processing time may be longer than usual. Any processing time stated on a product page takes place before the courier delivery timeframe begins.
Need Your Order by a Specific Date?
We always do our best to get orders processed and dispatched as quickly as possible.
If you need your order by a specific date and are unsure whether it is possible, please feel free to contact us before placing your order. We can check our current processing time and the available shipping options and give you an indication of whether your requested timeframe appears achievable.
Please note that we cannot guarantee delivery by a specific date, as courier delivery times are outside our control once your parcel has been collected.
Delivery Timeframes Are Estimates
All delivery timeframes provided by Baby Bear are estimates only and are not guaranteed delivery dates.
The delivery timeframe begins after your parcel has been collected by the courier, not when your order is placed. The day of collection does not necessarily count as the first full day in transit under the courier's delivery timeframe.
Choosing a faster shipping service means your parcel will be sent using that service's delivery network and estimated timeframe. It does not guarantee delivery by a particular date or within a guaranteed number of days.
Once your parcel has been collected from our pickup location, it is in the courier's network and delivery times, tracking updates and any delays are outside Baby Bear's control.
Courier delays can occur for many reasons, including courier volumes, weather, public holidays, customs processing, operational delays, network disruptions, rural delivery or other circumstances outside our control.
Because delivery timeframes are estimates, Baby Bear does not provide refunds of shipping costs solely because a parcel takes longer than the estimated delivery timeframe, provided the parcel is still within the applicable delivery process and timeframe or is being appropriately followed up where required.
Please allow the full estimated delivery timeframe from the date your parcel was collected before contacting us about a delayed parcel.
If your parcel has not arrived after the full estimated timeframe has passed, or tracking indicates an issue with the delivery, please contact us so we can assist with the next steps.
Tracking & Delivery Updates
Tracking information is provided by the courier and updates as your parcel moves through their network.
Tracking updates may not appear continuously, and there may be periods where a parcel does not show a new scan even though it is still progressing through the delivery network.
A lack of a new tracking update does not necessarily mean that your parcel is lost or has stopped moving.
Please allow the full estimated delivery timeframe before contacting us regarding a lack of tracking movement.
Incorrect or Incomplete Delivery Addresses
It is the customer's responsibility to provide a complete and accurate delivery address at checkout.
Please carefully check your address before placing your order.
Once your parcel has been collected by the courier, Baby Bear is no longer able to change the delivery address on your behalf.
If you realise that your address is incorrect after your order has been dispatched, contact the courier directly using your tracking number and your own contact details.
For NZ Post deliveries, customers can contact NZ Post directly to discuss available options for correcting or updating their delivery details.
Additional shipping costs may apply if a parcel needs to be redirected, returned or re-sent due to incorrect or incomplete address information provided by the customer. Any such additional shipping costs are the responsibility of the customer.
Delayed, Missing or Incorrectly Delivered Parcels
If your parcel has not arrived within the full estimated delivery timeframe, or tracking indicates an issue with the delivery, please contact us and we can assist with the next steps.
Where appropriate, we may need to contact the courier or request further information or an investigation.
Please note that courier delivery timeframes and tracking updates are outside Baby Bear's control once the parcel has been collected.
Pre-Orders
Pre-order products may have different processing and delivery timeframes.
Where a product is available for pre-order, the estimated timeframe will be provided on the product page. Please review this information before purchasing.
If your order contains both pre-order and in-stock products, your order may be shipped according to the timeframe stated for the pre-order unless otherwise specified.
International Orders
Customers outside New Zealand are responsible for any import duties, customs charges, taxes or other fees that may apply to their order.
These charges are determined by the destination country and are not included in your Baby Bear order total unless specifically stated at checkout.
Contact
If you have questions about shipping or your order, please contact: